TICKETS AND ENTRY:
All visitors over two years-old need a ticket to enter the space. We strongly recommend purchasing tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time. We offer a limited number of walk-in tickets at a higher rate at the door, sold day-of on a first-come, first-served basis. Please arrive 10-15 minutes prior to the start of the session for which you purchased ticket(s). Note that your ticket is only valid for the date and time purchased. One member of your party must have a valid photo ID that matches the name on the tickets being used by your party and the name on the credit card used to purchase them. You cannot bring another person’s photo ID or photocopy. Please email us if your tickets were gifted to another person or the name otherwise needs to change. All ticket sales are final and non-refundable. Tickets are non-transferable, non-exchangeable and absolutely cannot be resold. We allow a limited number of people during each time slot; therefore re-bookings or transfers may not always be possible. Tickets are purchased for individual hour-long sessions. When space allows, visitors are welcome to remain with us past their hour-long session. DIGITAL SPACE reserves the right to enforce the one-hour time-frame when necessary, in situations including but not limited to private events, at-capacity sessions and the transition to after-hours sessions.
WHAT TO BRING:
A valid photo ID is required for student, senior and military discounted tickets confirming current status as a member of the corresponding group. A valid government-issued photo ID matching the name on the credit card used is required for check-in. A valid government-issued photo ID is required for each individual visiting for after-hours 12+ admissions. Children ages 12 and under must be accompanied by an adult. Due to the ever-changing nature of the site and exhibits we feature, we may require or suggest disclaimers for each exhibit. Please consult our terms and conditions prior to visiting to see what we advise.
WHAT NOT TO BRING:
We request that you do NOT bring any drinks, food or illegal substances. Please dispose of any prior to arriving for your visit. In order to protect our reflective flooring, we ask that you do not wear stiletto heels. Any visitors wearing stiletto heels will be asked to remove them before entering. Please do not bring tripods, selfie sticks or professional photo/video equipment during your visit. If you would like to request permission to bring professional equipment or conduct commercial photography, product shoots, press interviews, media shoots, etc., please contact firstname.lastname@example.org and await a response before proceeding. The use of costumes, masks and/or props is not allowed. Kindly note that Digital Space does not offer monitored or locked storage for visitors’ belongings. Therefore, please avoid bringing valuables during your visit. We also do not allow strollers, luggage or large backpacks onto the exhibition floor. No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. This prohibition on firearms applies to all visitors, including those with firearm permits.
Offensive, abusive or threatening behavior or conduct, whether written, verbal or physical, will not be tolerated. Behavior towards guests or staff that creates an intimidating, hostile, or unsafe environment is strictly prohibited. No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. The prohibition on firearms applies to all visitors, including those with firearm permits. We are committed to providing an exceptional experience for all our visitors. Please observe our guidelines and refrain from disruptive or unruly behavior. Visitors not observing guidelines will be asked to leave the premises immediately. No running, no poking a nd no touching of the walls and hardware. We are excited to welcome kids of all ages to experience Digital Space; however, we request higher and very hands-on supervision from parents/adults accompanying their children. Please reference the description of each new exhibition to see any age recommendations to help plan your visit with kids.Though most of our installations are very interactive, not all installations are meant to be touched, but rather moved and interacted with from a distance. They can be more fragile than they seem.
FOOD & DRINK POLICY:
To protect our technology on site, we do not allow any outside food or beverages inside the Art Space. Please dispose of any prior to your visit. Bottled water is permitted only in non-exhibit areas. No beverages are permitted on the main exhibit floor.
BAGS & STROLLERS:
Suitcases, luggage, large backpacks, and bags larger than 30cm are not permitted in the exhibit space and cannot be checked or left with staff. Strollers are not permitted on the main exhibit floor; however, they can be left in our lobby or coatroom area. Please note, our coatroom area is not attended and DIGITAL SPACE does not take any responsibility for any lost, missing, stolen or damaged items.
Digital Space is a smoke-free art space. Smoking is prohibited on the premises, including e-cigarettes and vaporizers.
Because our exhibitions change throughout the year, we suggest that visitors refer to the description of each new exhibition on our website for age recommendations. Our After Hours sessions are strictly for adults age 12 and over. All visitors will be asked to present a valid, government-issued photo ID at check-in. All children must be closely supervised by their accompanying adult to ensure their safety and the safety of the artwork. Tickets are required for all visitors age 3 and up.
Photography for personal use is allowed, however we request that you refrain from using flash. Visitors may not use tripods, selfie sticks or similar accessories in the exhibition space. Commercial photography, product shoots, press interviews, media shoots, and all professional video and camera equipment is PROHIBITED without advance approval and accompaniment from an Digital Space representative. Contact email@example.com for requests. Kindly note that the submission of a request does not necessarily grant approval. Please await a response from our Info team before proceeding.